FAQ
Order & Shipping FAQs
1. How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking link to monitor your delivery.
2. How long does shipping take?
Shipping usually takes 7–20 business days, depending on your location and the shipping method selected at checkout.
3. Do you ship internationally?
Yes, we ship worldwide. Shipping times and fees vary by country.
4. What should I do if I entered the wrong address?
Contact us within 24 hours at [your support email] so we can update it before your order ships.
Payment FAQs
5. What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment options offered at checkout.
6. Is my payment information secure?
Yes! All payments are processed through Shopify’s encrypted checkout for maximum safety.
Return & Refund FAQs
7. What is your return policy?
We offer 15-day returns for most products. Items must be unused and in their original packaging.
8. How do I start a return or exchange?
Email us at [support email] with your order number and reason for return. We’ll guide you through the steps.
9. Do you cover return shipping costs?
Return shipping costs are typically the customer’s responsibility unless the item is damaged or defective.
Product & Stock FAQs
What if an item is out of stock?
If an item is out of stock, you can sign up for email notifications on the product page to get notified once it’s restocked.
11. Are your products authentic/quality checked?
Yes! Every item goes through a strict quality inspection before shipping.
Customer Support FAQs
12. How can I contact customer support?
You can reach us through our Contact Us page or email [support email]. We usually respond within 24 hours.
13. My order hasn’t arrived yet. What should I do?
Check your tracking first; if there’s no update after 15 business days, contact us for help.
